Shipping policy

Shipping Policy

Thank you for shopping with True Pal.

We're a small business, and every order is packed with care by our team before heading out the door.

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

During product launches, promotions, or holidays, processing times may be slightly longer.

Shipping rates are calculated at checkout.

We currently offer:

Shipping promotions are subject to change without notice.

At this time, we only ship within the United States.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

Once a package has been handed over to the shipping carrier, delivery times are outside of our control.

True Pal is not responsible for lost, stolen, delayed, or misdelivered packages.

If you experience an issue with delivery, please contact the carrier directly. We will do our best to assist whenever possible.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee address changes after an order has been processed.

Additional shipping charges may apply if a package is returned due to an incorrect address.