Return & Refund Policy

At True Pal, we want you to love your gear. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery on eligible items.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Free of stains, odors, pet hair, or damage
• Returned with original tags and packaging when applicable

Items returned that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Custom or personalized products
• Items marked as non-returnable at the time of purchase

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [YOUR EMAIL ADDRESS].

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging

We'll make it right as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, color, or item, please return your eligible product and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.